Refund Policy

Thank you for shopping with Ravona. We want you to love your purchase, but if something isn’t right, we’re here to help.

✅ Eligibility for Refund:

  • Items can be returned within 7 days of delivery.

  • Products must be unused, unworn, unwashed, and in their original packaging with all tags attached.

  • Refunds are only applicable to regular-priced items. Sale or discounted items are non-refundable.

❌ Non-Refundable Items:

  • Items that are used, damaged, or missing parts not due to our error.

  • Items returned after the 7-day period.

  • Sale or promotional items.

✅ Exchange

the size was not suitable. It is possible to exchange any piece provided that it is of the same price or higher, not less. Exchange only within seven days of receipt. When exchanging, the piece must be of the same quality, without damage, and retain the crown. Returns are only allowed if the piece was received with a defect in the product or the piece is damaged.

💳 Refund Process:

  • To request a refund, please contact us at ravonauae@outlook.com or call +971 55 957 9157 within the 7-day window.

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed via the original payment method within 5-10 business days.

📦 Return Shipping:

  • Customers are responsible for return shipping costs unless the item received was incorrect or defective.